Support · en-US

Get unstuck without sharing sensitive data.

Start with the safe checks below. The email-support form is a disabled interface preview and does not send or store data.

Notifications did not arrive

Confirm Session is allowed under iPhone Settings → Notifications.
Check Focus modes, Scheduled Summary, device time zone, and the confirmed return time.
Create a new return plan after changing permission or time settings.

iOS can delay or suppress delivery. Session cannot promise exact delivery when permission, device state, or system scheduling prevents it.

The camera or scan is unavailable

Camera permission is requested only when you enter a scan flow. If it is denied or restricted, use manual timing or the offered recovery path. Session scans a supported usage screen shown on another display; it does not directly read your Mac screen or provider account.

The scan is ambiguous or rejected

Refresh the provider usage view immediately before scanning.
Keep the provider name, usage window, percentage, and reset time visible.
Remove glare and hold the camera steady.
Confirm the interpreted absolute time and time zone.

Changed layouts, unsupported providers, stale screens, conflicting values, and missing reset data remain unverified. Support cannot turn an ambiguous result into Accepted Verification.

A purchase or restore did not unlock Session

Confirm you are signed into the Apple account used for the purchase.
Use Restore Purchases inside Session.
Wait for pending Apple approval or network recovery, then retry.

Access becomes active only after RevenueCat returns a current Session Pro entitlement. A receipt, charge, completed sheet, or prior purchase alone is not enough. Apple manages billing and refund requests.

Manual completion and Recovery Unlock

Manual completion closes a reminder but is not Accepted Verification. If a Session-owned Focus Lock shield is active and scanning becomes impossible, Recovery Unlock may be offered immediately or after a bounded retry and cooldown. Recovery clears only the shield Session applied and records the recovery outcome separately.

Information to prepare for future email support: the app version, iOS version, visible outcome category, and steps you took. Never prepare or share a provider usage screenshot, OCR output, provider username, prompt, code, password, token, receipt, or payment information.

Email support · interface preview

Tell us what happened.

This form does not send or store anything yet. Email delivery will be connected only after its privacy, retention, and support workflow are approved.

You can also review frequently asked questions, thePrivacy Policy, or the Terms of Use.